Lawnzy › Help Center › Troubleshooting

🛠 Troubleshooting

Quick fixes for common issues — declined cards, missing jobs, connection problems, and how to get help.

Card declined ▸
1
Check the client's card details in their profile to make sure the card hasn't expired.
2
Ask the client to update their card if it's expired or incorrect.
3
Send a new autopay invite so the client can enter updated card info on Stripe's secure page.
4
Once the card is updated, try charging again.
Common reasons for declines: expired card, insufficient funds, or the client's bank flagging the charge as unusual.
Job not showing up ▸
1
Pull to refresh on the Home screen to reload today's schedule.
2
Check the calendar date — make sure you're viewing the right day.
3
If the job was already completed, check "Done Today" or the client's Visit History.
Jobs only appear under "Up Next" on the day they're scheduled. Use the calendar to navigate to other dates.
Stripe not connected ▸
1
Go to Settings in the Lawnzy app.
2
Tap "Connect Stripe" to begin re-authentication.
3
Follow the Stripe prompts to re-authenticate your account.
This can happen if Stripe deauthorizes your account due to inactivity or a compliance issue. Your existing client cards and history are preserved.
App spinning / not loading ▸
1
Pull to refresh on the Home screen.
2
Check your internet connection — try opening Safari to confirm you're online.
3
Force quit the app (swipe up from the app switcher) and reopen it.
4
If the problem persists, contact support — there may be a server-side issue we can help with.
Contact support ▸
1
Go to Settings and tap "Contact Us".
2
Fill out the support form describing your issue.
3
Or email [email protected] directly.
You can also use the in-app bug reporter — shake your phone to activate it. This automatically includes device info and logs to help us diagnose the issue faster.