How can we help?

From the Home screen, tap the + button in the top right. Enter the client's name, address, service type, price per visit, and frequency. Tap Save — your new client will appear in the list immediately.

Open the client's detail page, then tap Charge Card (or swipe to charge on the home screen). The amount defaults to their price per visit. Confirm and the charge is sent to the card on file via Stripe. Payment appears in your Stripe dashboard immediately.

Open the client's detail page and tap Add Card on File. This generates a secure Stripe setup link that you can send to your client. Once they enter their card details, it's saved and you can charge them anytime. You need to connect your Stripe account first (Settings → Connect Stripe).

Go to Settings → Connect Stripe. Tap "Connect with Stripe" and follow the prompts to create or link your Stripe account. This is required to accept card payments. Stripe is free to set up — they charge a small fee per transaction only when you get paid.

A failed charge usually means the card was declined or the card on file expired. Open the client's detail page, remove the old card, and send them a new setup link to re-enter their payment info. Check your Stripe dashboard for the specific decline reason.

Open the client's detail page and find the visit you want to refund in their visit history. Tap the visit, then tap Refund. You can issue a full or partial refund. Refunds typically process within 5–10 business days to the client's card.

On the Home screen, tap Edit in the top right. Press and hold the drag handle (⠿) next to any client and drag them into your preferred route order. Tap Done when finished. Your order is saved automatically.

On the login screen, tap Forgot password? and enter your email address. You'll receive a password reset link within a few minutes — check your spam folder if it doesn't arrive. We recommend switching to Sign in with Apple to avoid passwords altogether.

Go to Settings → Delete Account inside the app. This will permanently delete your account and all associated data. Alternatively, email us at [email protected] with the subject "Delete Account" and we'll process it within 7 days.

Not at this time. Lawnzy is currently an iPhone-only app. We may expand to Android in the future.